How can we help?

Catalogue products ship within 2 working days. Personalised products (lightboxes, bowls and other items with your name) are made and shipped within 2–4 working days.

We ship with Poste Italiane, BRT or DHL. Estimated delivery within Italy is 1–3 working days. When your parcel ships you'll receive an email with the tracking code.

Email us at ordini@clogitalia.com within 2 hours of placing your order, with your order number and the correction. After that the product may already be in production and we may no longer be able to change it.

Personalisable products have a 3D preview that updates as you choose text, colours and options: what you see is the model we make. Colours may look slightly different depending on your screen.

Personalised products are made just for you, so by law they are excluded from the right of withdrawal (art. 59(c) of the Italian Consumer Code), except for defects or errors on our side.

For catalogue products you have 14 days from delivery. Before sending anything back, email us at resi@clogitalia.com. You'll find all the details in our return policy.

If the parcel is damaged, take a photo before opening it and email us within 48 hours at resi@clogitalia.com.

For faulty or wrong items you have 7 days from delivery: send us a few photos and we'll sort it out with a replacement or a full refund, shipping included.

Clean it with a damp cloth or with lukewarm water and mild soap. Avoid the dishwasher, the microwave and heat sources such as radiators or a car in the sun: above about 50 °C the material can deform.

The lightbox comes with a CE-marked 5V USB power adapter. Use the one included, or an equivalent CE-marked adapter.

For now we only ship within Italy. If you would like an order delivered abroad, email us at info@clogitalia.com before ordering: we will tell you if it is possible, with costs and delivery times.